Privacy Policy

Data Controller

SparTour is the data controller responsible for processing your personal data. Our registered address is Ackerstraße 76, Düsseldorf, 40233, Germany. You can contact us regarding data protection matters at [email protected].

Information We Collect

We collect personal data that you provide when using our services, including but not limited to your name, email address, phone number, and any other information submitted via forms, bookings, or communication with us.

Additionally, we may collect technical data such as IP addresses, browser type, and usage data through cookies and similar technologies to improve your experience on our website.

Purpose and Legal Basis for Processing

• Service provision: To manage bookings, process inquiries, and provide the travel services you request. Legal basis: Contract performance.
• Communication: To respond to your requests, send important information regarding your bookings, or notify you of changes. Legal basis: Legitimate interest and/or contract performance.
• Improvement and personalization: Analyzing website usage to enhance our services and tailor offers. Legal basis: Consent for non-essential cookies; legitimate interest otherwise.
• Legal compliance: To comply with applicable laws and legal obligations. Legal basis: Legal obligation.

Data Sharing and Transfers

Your personal data may be shared with trusted third-party service providers who assist us in delivering our services, such as payment processors, travel partners, and IT hosting providers. These parties are obligated to handle your data securely and only for the purposes specified by SparTour.

SparTour does not transfer your personal data outside the European Economic Area unless adequate data protection measures are ensured, in accordance with GDPR.

Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce agreements. After these periods, data will be securely deleted or anonymized.

Your Rights

Under GDPR, you have the following rights regarding your personal data:

• Right of access: Request confirmation of processing and a copy of your personal data.
• Right to rectification: Request correction of inaccurate or incomplete data.
• Right to erasure: Under certain conditions, request deletion of your data.
• Right to restriction: Request limitation of processing under specific circumstances.
• Right to data portability: Receive your data in a structured, commonly used format.
• Right to object: Object to processing based on legitimate interests or direct marketing.
• Right to withdraw consent: Where processing is based on consent, you may withdraw it at any time.

To exercise these rights, please contact us at [email protected]. We will respond to your request within one month as required by law.

Cookies and Tracking Technologies

SparTour uses cookies to enhance your browsing experience, analyze site traffic, and deliver relevant advertising. Essential cookies are necessary for website functionality and cannot be disabled.

Analytics and marketing cookies require your consent. You can manage your preferences via the cookie banner or browser settings. For more details, please refer to our Cookies Policy.

Security Measures

We implement appropriate technical and organizational security measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. This includes encryption, secure servers, and access controls.

Children’s Privacy

Our services are not directed to individuals under the age of 16. We do not knowingly collect personal data from children without parental consent. If we become aware of such data collection, we will take prompt steps to remove it.

Changes to This Privacy Policy

SparTour may update this Privacy Policy periodically to reflect changes in legal requirements or our business practices. We encourage you to review this page regularly for the latest information.

Contact Information

If you have any questions, concerns, or requests regarding your personal data or this Privacy Policy, please contact us: